Last updated: 10 September 2026

At VELVOOT, we offer carefully selected handmade rugs and kilims crafted from quality natural materials, while respecting your privacy and protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

1. Data Controller

VELVOOT ApS – Melata ApS
CVR: 43268880
Vejlebrovej 12G
2635 Ishøj, Denmark

Email: info@velvoot.com
Phone: +45 31 88 88 42
Website: www.velvoot.com

2. Personal Data We Collect

When you visit our website, contact us or place an order, we may collect:

• Your name and contact details
• Billing and delivery information
• Order and payment information
• Company name and VAT number, where applicable
• Messages and enquiries sent to us
• IP address, browser information and cookie data

We do not store your complete payment-card details.

3. How We Use Your Data

We use your personal data to:

• Process and deliver your orders
• Handle payments, returns and refunds
• Respond to questions and provide customer service
• Improve and protect our website
• Send newsletters when you have given consent
• Meet our accounting, tax and legal obligations

We process your data based on your consent, our agreement with you, our legal obligations or our legitimate business interests.

4. Sharing Your Data

We only share personal data when necessary to process payments, deliver orders, operate our website, provide customer service or comply with the law.

We do not sell your personal data.

If information is processed outside the EU or EEA, appropriate legal safeguards will be used.

5. Data Retention

We keep personal data only for as long as necessary.

Order and accounting records are normally retained for the period required under Danish law. Other information is deleted when it is no longer needed for the purpose for which it was collected.

6. Newsletters

We send newsletters and promotional emails only when permitted by law.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting us at info@velvoot.com.

7. Cookies

We use necessary cookies to operate our website. Other cookies for statistics, preferences or marketing are only used with your consent.

You can manage or withdraw your cookie consent through the cookie settings on our website.

8. Your Rights

Under the GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw your consent
• Request data portability
• Object to direct marketing
• Lodge a complaint with the Danish Data Protection Agency/ Datatilsynet

To exercise your rights, contact us at info@velvoot.com.

9. Data Security

We use appropriate security measures to protect your personal data against loss, misuse and unauthorised access.

10. Complaints

You have the right to lodge a complaint about our processing of your personal data with the Danish Data Protection Agency.

11. Changes to This Policy

We may update this Privacy Policy when necessary. The latest version will always be available on this page.